What should borrowers expect from Maximus as their new student loan servicer?

Borrowers can expect Maximus to handle their loans with potentially more diligence and transparency than Navient, who had faced serious criticism. However, they should remain proactive in managing their loans and stay informed about changes in servicer practices. Engaging with available resources and community support will be critical during this transition.

It's essential to grasp the servicer's responsibilities to ensure your loans are managed effectively. Maximus will take on essential roles such as collecting payments, managing repayments, and assisting with loan-forgiveness certifications. Given their historic challenges, it's wise to approach Maximus with cautious optimism.

Staying informed and actively participating in your loan management can empower borrowers during this transition period. Monitor any communication from Maximus closely and take the time to review your repayment options thoroughly.